Scope of Services
We provide mobile veterinary services within Nairobi and Kiambu. Services are delivered based on availability, location, and the medical needs of the animal. Not all cases may be handled on-site, and referrals may be recommended where necessary.
Appointments and Communication
Appointments are requested through our contact forms, phone calls, or email. Submission of a request does not guarantee immediate service. We will confirm availability before any visit is scheduled.
Client Responsibilities
Clients are responsible for providing accurate information regarding their animal’s condition. Animals must be safely restrained where required, and a suitable environment must be provided for treatment.
Emergency Situations
While we respond to urgent cases, we do not replace fully equipped emergency veterinary hospitals. In critical situations, immediate referral to a veterinary facility may be advised.
Fees and Payments
Fees for services are communicated before or at the time of service. Payment is due as agreed and must be completed according to the provided payment instructions.
Limitation of Liability
Veterinary care involves inherent risks. While we act with professional skill and care, outcomes cannot be guaranteed. We are not liable for complications arising from factors beyond our reasonable control.
Use of Website
The content on this website is provided for general information only and does not replace professional veterinary advice. Unauthorized use of website content is prohibited.
Privacy
Personal information submitted through our forms is handled in accordance with our Privacy Policy. We only collect information necessary to respond to inquiries and provide services.
Changes to These Terms
We reserve the right to update these Terms of Service at any time. Continued use of our services after changes are made constitutes acceptance of the updated terms.